Last updated: 4 August 2026
Who we are
VAULTZEE LTD is a company registered in England and Wales under company number 16298427.
Our registered office is Suite RA01, 195–197 Wood Street, London, United Kingdom, E17 3NU.
VAULTZEE LTD is the controller of the personal information described in this notice.
Website: https://vaultzee.co.uk
Email: info@vaultzee.co.uk
Information you give us
When you contact us through our website form or by email, we collect the information you provide. This normally includes:
- your name;
- your email address;
- the contents of your message; and
- any other information you choose to include in your enquiry.
Please do not include sensitive personal information in your message unless it is necessary for your enquiry. We obtain this information directly from you.
Why we use your information
We use information submitted through our contact form or by email to:
- read, respond to and follow up your enquiry;
- provide information you request about our services;
- take steps you ask us to take before entering into a contract, where applicable;
- maintain an appropriate record of our correspondence; and
- handle complaints or establish, exercise or defend legal claims where necessary.
For general business enquiries, we rely on our legitimate interests in communicating with people who contact our business and managing those enquiries.
Where you ask us to take steps before entering into a contract with you as an individual, we rely on the lawful basis that the processing is necessary to take those steps at your request. Where the law requires us to use or retain information, we rely on the relevant legal obligation.
If you do not provide information
You do not have to contact us. However, we need your name, email address and enough information about your enquiry to understand it and reply. If you do not provide this information, we may be unable to respond.
Who receives your information
Information submitted through the website may be handled by service providers that support our website and business email, only to the extent needed to receive, store or respond to your enquiry.
We may also disclose information where required by law, to a court or regulator, or where reasonably necessary to establish, exercise or defend a legal claim.
How long we keep your information
We keep an enquiry only for as long as reasonably necessary to respond to it, manage any related follow-up, handle a complaint or dispute, and meet any applicable legal requirements.
When the information is no longer required for those purposes, it will be deleted or anonymised in accordance with our normal record-management processes.
Security
We take appropriate technical and organisational steps to protect personal information against unauthorised access, loss, misuse or alteration. No internet or email transmission can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you the right to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase your information;
- ask us to restrict how we use your information;
- object to our use of your information; and
- receive certain information in a portable format where the legal conditions for that right apply.
These rights are not absolute, and an exemption may apply in some circumstances. We may need to ask for information to confirm your identity before responding to a request.
You have the right to object to processing based on our legitimate interests. If you object, we will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is needed for a legal claim.
To exercise a right or ask a privacy question, email info@vaultzee.co.uk or write to us at our registered office.
Complaints
If you are concerned about how we have used your personal information, please contact us first:
Email: info@vaultzee.co.uk
VAULTZEE LTD
Suite RA01
195–197 Wood Street
London
United Kingdom
E17 3NU
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Changes to this notice
We may update this notice when our handling of personal information changes. The latest version will be published on this page with its updated date.